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How to NOT Make Things Worse
How to NOT Make Things Worse is a practical book about what people do in the heat of the moment that turns a hard situation into a worse one.
Dedicated to her daughter-in-law, Bianca, Stevens deals with the things that usually do the damage first. Talking too fast. Reacting before thinking. Pushing when backing off would have done more good. Trying to fix pain with more pressure. Saying the extra thing that did not need saying.